Our Policies and Procedures

Cookie Policy

To comply with EU law, all sites that use cookies must seek express permission from users to allow cookies to be stored on their computer or device. Therefore, when you first visit our site you will be asked to accept our cookie policy and by continuing to use this site you agree to the use of cookies as set out in this policy.

About Cookies

A cookie is a small text file which is placed on your computer, phone or other device when you visit a website. Cookies are used to help to personalize your web experience and provide data to help us improve the functionality and performance of the website. 

We do not use cookies to store any personal information about you and the cookies we use do not give us access to your computer or any information about you other than the data you choose to share with us. 

We do not use third-party cookies. i.e. those saved on your device by other websites for advertising purposes.

We use three types of cookie on this site: 

  1. Performance Cookies
    We use Google Analytics and Hotjar to measure how you use the website so we can make improvements based on our user’s activity and needs. These cookies store information about how you got to the site, the pages you visit and how long you spend on each page, what you click on while you're visiting the site and new and returning visitor counts.
    All the information stored in these cookies is aggregated and therefore anonymous.
    We do not allow Google or Hotjar to use or share the data about how you use this site.
  2. Functionality Cookies
    These cookies do things like remember your preferences and the choices you make to personalise your experience of using the website.
  3. Strictly Necessary Cookies
    These cookies are essential for you to use the website and always need to be on. These cookies do things like remember notifications you've seen so we do not show them to you again and remember your progress through a form (for example registering to bid or joining an auction).

Session Variables

For increased security, wherever possible we use session variables rather than cookies to store user data. 

Like cookies, session variables can be used to store information about a user’s visit to a website, but unlike cookies are stored on the website server rather than in the user’s browser.  

During a user’s session a temporary folder is created on the web server where session variables are stored and then destroyed after the session ends. A session starts when a user visits a website and ends when the user closes the browser, leaves the site or is inactive for a period of time causing the session to time out.

Security 

We use a range of physical and electronic security measures to keep your personal information secure from unauthorised use, loss or disclosure including restricting access to our offices, using firewalls, data encryption and secure databases.

In Summary

We track user visits to help us improve our website but we don't collect any personal data. Overall, cookies help us provide you with a better, more personalised experience. 

Most internet browsers are set up to accept cookies, however, you can choose not to accept cookies when you first visit the site. Alternatively, you can modify your browser settings to refuse all cookies or to notify you each time a cookie is sent to your computer giving you the choice to accept it or not. 

For more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page: https://tools.google.com/dlpage/gaoptout


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