My Account


I’m having problems logging in, what do I do?

When you first attempt to log in to the new website (released Nov 2019) your password from the old site won’t work due to the increased password security we’ve implemented.

To login you will need to click the “Reset Password” link below the password box, re-enter your email address and click Reset Password.

You will receive an email with a link allowing you to reset your password. Please note passwords must be a minimum of 8 characters, with at least one upper and one lower case character and one number. If you are unsure which email address you used to create an account, please call us during office hours on 01332 551300 and we can look this up for you.



I’ve forgotten my password, what do I do?

You can use the reset password link on the main login pop up. Here you will prompted to re-enter your email address. We’ll then send you an email containing a link where you can reset a new password and log directly back in to the AuctionNews website.



How do I update my personal details?

You can update your personal details as follows: 

  1. Sign in and go to My Account 
  2. Select My Personal Details
  3. Select Edit Account, update accordingly and then select “Save”


How do I unsubscribe from your emails?

We don't want to lose you, so remember that by keeping your categories of interest and keywords up to date in My Account/Email Preferences we’ll only send you details of auctions that you’re interested in.

However, if you really would prefer to stop hearing form us altogether, you can opt out of receiving emails from us at any time as follows: 

  1. Sign in and go to My Account
  2. Select email preferences 
  3. Untick the relevant tick boxes
  4. Alternatively, select the “Unsubscribe” link at the bottom of an email we send you


Can I change the email address I log in with?

For security reasons you cannot change your email address in the My Account area.

To do this please email your request to support@auctionnews.com and we can action this for you and advise you when it's done. 



How do I close my account?

Simply email us at support@auctionnews.com and we can close your account for you and if requested, remove all data we hold about you.

Once deleted you will no longer receive emails from us or be able to bid at auctions listed on AuctionNews.com



How do I join your email lists?

When you create an account with Auction News you will be given the choice of opting into the various emails we send out on a regular basis.

Simply tick the ones you would like to receive: 

  1. Auctions relating to your categories of interest
  2. Auctions matching your chosen keywords and region
  3. Digital Magazine alerts

If at a later date you wish to change which emails you receive from us or stop receiving them altogether you can do this at any time in My Account/Email Preferences.



How do I personalise which I emails I receive from Auction News?

We don’t want to bombard you with emails that you’re not interested in, therefore keeping your email preferences up to date will help us to send you information on the upcoming auctions you want to hear about. 

You can update your email preferences in “My Account” as follows: 

  1. Sign in and go to My Account
  2. Select Email Preferences
  3. Update your categories of interest, keywords and digital magazine alerts as required
  4. Click on “Update”


How do I set up keyword alerts?

You can set up email alerts for auctions and lots containing specific keywords and optionally within specific regions as follows:

In My Account, select Email Preferences,

  1. Tick the option ‘Email me upcoming auctions containing keywords’ 
  2. Enter the keywords of items you are looking for (and a region to narrow your search if required). 
  3. You can remove keywords from keyword list at any time by selecting the “X” against the keyword. 

When an auction is uploaded to our website containing the keywords we will email you the details.

You can opt out of receiving emails at any time by selecting the “Unsubscribe” link in the footer of all our emails.



Got more questions?

Call us on 01332 551300 or Email info@auctionnews.com

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